This Privacy Policy describes how Orchid Mountain (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit our website, https://orchidmountain.in (the “Site”), or make a purchase from us.

I. Personal Information We Collect

When you visit our Site, we may automatically collect certain information about your device, including your web browser, IP address, time zone, and certain cookies installed on your device. As you browse the Site, we may also collect information about the web pages or products you view, the websites or search terms that referred you to our Site, and how you interact with the Site.

When you make or attempt to make a purchase through our Site, we may collect information such as your name, billing address, shipping address, payment details, email address, and phone number. Payment information may be processed securely by our payment service providers, depending on the payment method used.

​

II. How We Use Your Personal Information

​

We use the information we collect to fulfil orders placed through our Site, including processing payments, arranging shipping, providing order confirmations and invoices, and communicating with you about your purchase.

We may also use your information to:

• Respond to your questions, requests, and customer service enquiries.

• Screen orders for potential fraud or security risks.

• Improve our website, products, shopping experience, and customer service.

• Understand how visitors browse and interact with our Site through analytics.

• Evaluate the effectiveness of our marketing and advertising activities.

• Send product updates, news, offers, and promotional communications where permitted by applicable law and, where required, with your consent.

You may opt out of promotional communications at any time by following the unsubscribe instructions in the message or contacting us directly. Opting out of marketing communications will not prevent us from sending essential messages relating to your orders or transactions.

​

III. Sharing Your Personal Information

​

We may share your personal information with trusted third-party service providers who help us operate our business and website. These may include website hosting and e-commerce providers, payment processors, shipping and delivery partners, analytics providers, customer support services, and email or marketing service providers.

Such providers may access your information only as necessary to perform services on our behalf, subject to applicable contractual and legal requirements.

We may also disclose personal information when required by applicable law, regulation, legal process, or a lawful request from a government or regulatory authority. We may disclose information when reasonably necessary to protect our rights, customers, website, or business, or to investigate suspected fraud or security issues.

​

IV. Cookies and Do Not Track

​

Our Site may use cookies and similar technologies to support website functionality, remember preferences, understand visitor activity, and improve your shopping experience. Certain third-party services integrated into the Site may also use cookies or similar technologies.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.

Some browsers offer a “Do Not Track” setting. As there is no consistent industry standard for responding to these signals, our Site may not change its data collection or usage practices in response to them.

​

V. Your Privacy Rights

​

Depending on your location and applicable law, you may have the right to request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion of your information, withdraw consent where processing is based on consent, or object to or restrict certain processing.

If you are located in the European Economic Area or the United Kingdom, additional privacy rights may apply under relevant data protection laws.

To exercise your rights or ask a question about how your information is handled, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before processing certain requests, and some information may need to be retained to meet legal obligations or resolve disputes. Your information may be processed or stored in countries outside your country of residence, depending on the service providers we use. Where required, we will take appropriate steps in accordance with applicable data protection laws.

​

VI. Data Retention

​

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal obligations. If you request the deletion of your personal information, we will review and respond to your request in accordance with applicable law. Certain information may need to be retained where required or permitted by law.

 

VII. Changes to This Privacy Policy

​

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal requirements. Any updated version will be published on this page, with the revised effective date where appropriate. We encourage you to review this page periodically to stay informed about how we protect your information.

 

VIII. Contact Us

​

If you have any questions about this Privacy Policy, would like to exercise your privacy rights, or wish to raise a concern about our privacy practices, please contact us:

Orchid Mountain
Email: gopikanani9@gmail.com
Website: https://orchidmountain.in