Terms & Conditions

A legal disclaimer

1. Online Store Terms
 

By using our website, you confirm that you are legally eligible to enter into a binding agreement under applicable law.

You agree not to use our products or services for any unlawful or unauthorised purpose or to violate any applicable laws while using our website. You must not transmit viruses, malicious code, or any material intended to disrupt or damage the website or its services.

Any violation of these terms may result in the suspension or termination of access to our services, subject to applicable law.
 

2. General Conditions
 

We reserve the right to refuse or cancel orders where reasonably necessary, including cases involving suspected fraud, unauthorised transactions, pricing errors, stock unavailability, or misuse of our services. You may not reproduce, copy, distribute, resell, or commercially exploit any part of our website, products, content, photographs, designs, or branding without prior written permission from Orchid Mountain, except as permitted by law. Headings in these terms are provided for convenience and do not affect their interpretation.
 

3. Accuracy of Website Information
 

We aim to ensure that the information on our website is accurate and up to date. However, occasional errors or omissions may occur in product descriptions, pricing, availability, or other content. We reserve the right to correct errors and update website information where necessary. Product photographs are intended to represent the garments as accurately as possible. However, colours may appear slightly different depending on screen settings, lighting, and display devices. As Orchid Mountain celebrates traditional textile techniques, including hand block printing and naturally dyed fabrics, slight variations in colour, print placement, and finish may occur. These variations are part of the character of handcrafted garments. Such variations do not affect any applicable rights relating to defective, misrepresented, or incorrectly supplied products.
 

4. Products, Availability, and Limited Production
 

Orchid Mountain creates thoughtfully designed clothing in limited quantities, focusing on quality fabrics, comfort, and considered production.

Products are subject to availability. Certain designs, sizes, or colourways may not be restocked once sold out. We reserve the right to modify, discontinue, or limit the availability of products where necessary. Any such changes will not affect orders already accepted except where a change is required by law or mutually agreed with the customer. Product descriptions, specifications, and prices may be updated from time to time.
 

5. Pricing and Payment
 

All prices and applicable charges will be displayed on the website at checkout. Prices may change without prior notice, but changes will not ordinarily affect orders already confirmed at the displayed price. Customers are responsible for providing accurate billing, shipping, and contact information when placing an order. We reserve the right to review, decline, or cancel an order if we have reasonable concern about fraudulent activity, incorrect pricing, payment authorisation, or inaccurate order information. If a payment has been received for an order that Orchid Mountain subsequently cancels, any applicable refund will be processed in accordance with our policies and applicable law.
 

6. Order Confirmation, Changes, and Cancellations
 

Once an order is placed, you will receive an order confirmation through the contact details provided, where supported by our systems.

Order confirmation does not guarantee fulfilment if a genuine issue arises, such as stock unavailability, a payment failure, or a material pricing error. Please contact us promptly if you need to change or cancel an order. Changes may be possible before processing or dispatch but cannot be guaranteed once fulfilment has begun.
 

For further information, please refer to our Returns & Exchange Policy.

7. Shipping and Delivery
 

We aim to dispatch and deliver orders within the estimated timelines communicated at checkout or through subsequent order updates.

Delivery timelines are estimates and may be affected by courier delays, weather, public holidays, service disruptions, or circumstances beyond our reasonable control. Customers are responsible for providing a complete and accurate shipping address and reachable contact information. If an order is delayed, lost, or delivered incorrectly, please contact us so we can investigate with the relevant delivery partner. Nothing in this section limits any rights or remedies available to customers under applicable law.
 

8. Returns, Exchanges, and Store Credit
 

Returns and exchanges are governed by our separate Returns & Exchange Policy, which forms part of these Terms of Service.

Eligible change-of-mind requests must be raised within the specified return window and meet the applicable garment-condition requirements.

Depending on the circumstances, eligible requests may be resolved through an exchange or store credit. Defective, damaged, incorrect, or misrepresented products will be handled in accordance with our policy and applicable consumer-protection requirements. Please review the Returns & Exchange Policy before placing an order.
 

9. Intellectual Property

All content on the Orchid Mountain website, including brand names, logos, product designs, photographs, written descriptions, graphics, and other creative materials, is owned by or used with permission by Orchid Mountain and its relevant rights holders.

You may view and use this content for personal, non-commercial purposes. You may not reproduce, modify, publish, distribute, or commercially use our intellectual property without prior written permission, except where permitted by law. Unauthorised use of our brand identity, product imagery, or creative work may result in appropriate legal action.
 

10. Third-Party Tools and Links
 

Our website may include links to third-party websites, payment providers, delivery services, or other external tools.

These services may operate under their own terms and privacy policies. Orchid Mountain does not control all aspects of third-party services and is not responsible for their independent content or practices. We encourage customers to review the relevant terms and policies before using third-party services. This section does not exclude any liability that cannot legally be excluded.
 

11. Customer Feedback and Submissions
 

If you submit feedback, suggestions, reviews, photographs, or other content to Orchid Mountain, you confirm that you have the right to share that material and that doing so does not violate another person's rights. We may use customer feedback to improve our products and services. We will seek appropriate permission before using identifiable customer photographs, testimonials, or other personal content for marketing purposes where required. We reserve the right to moderate or remove content that is unlawful, misleading, abusive, fraudulent, or infringes intellectual property or other rights.
 

12. Personal Information and Privacy
 

Your submission of personal information through our website is governed by our Privacy Policy. We use relevant customer information to process orders, arrange deliveries, respond to enquiries, provide customer support, and fulfil other disclosed purposes. Please review our Privacy Policy to understand how your personal information is collected, used, stored, and protected.
 

13. Errors, Inaccuracies, and Omissions
 

Occasionally, our website or services may contain typographical errors, inaccurate information, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability. We reserve the right to correct such errors and update information where appropriate. If a material error affects an order you have placed, we will take reasonable steps to contact you and agree on an appropriate resolution, including cancellation and a refund where applicable.
 

14. Prohibited Uses
 

You may not use our website or its content:

• For any unlawful, fraudulent, or unauthorised purpose.

• To infringe our intellectual property or the rights of others.

• To submit false, misleading, or fraudulent information.

• To transmit malicious code or interfere with website security.

• To collect personal information about other users without authorisation.

• To interfere with the proper functioning of the website.

• To engage in conduct that is abusive, discriminatory, threatening, or otherwise unlawful.
   

We may restrict access to our website where there is a reasonable basis to believe these terms have been violated, subject to applicable law.
 

15. Disclaimer and Limitation of Liability
 

We make reasonable efforts to maintain a reliable website and provide accurate product information. However, we cannot guarantee uninterrupted access or that the website will always be free of technical errors. To the extent permitted by law, Orchid Mountain will not be liable for indirect or consequential losses arising from the use of the website where such liability may legally be excluded. Nothing in these terms excludes or limits liability for fraud, wilful misconduct, statutory consumer rights, or any liability that cannot be excluded under applicable law.
 

16. Indemnification
 

You agree to be responsible for losses arising directly from your unlawful use of our website or your infringement of another party's rights.

Any indemnification under these terms will apply only to the extent permitted by applicable law and will not remove any statutory rights you may have as a consumer.
 

17. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
 

18. Termination

We may suspend or restrict access to our website where reasonably necessary due to fraud, security risks, unlawful conduct, or a material breach of these terms. Termination or suspension does not affect rights or obligations that arose before the termination date or any statutory rights that survive under applicable law.
 

19. Entire Agreement
 

These Terms of Service, together with the policies expressly referenced herein, govern your use of the Orchid Mountain website and services.

They replace earlier versions of these terms relating to the same subject matter, to the extent permitted by law.
 

20. Governing Law and Jurisdiction
 

These Terms of Service are governed by the laws of India.

Any disputes will be addressed by the competent courts and authorities having jurisdiction under applicable Indian law.

Nothing in these terms prevents consumers from exercising rights or seeking remedies available under applicable consumer-protection legislation
.

21. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, products, or applicable legal requirements.

The latest version will be published on our website with the revised date.

We encourage customers to review this page periodically.
 

22. Contact Information

If you have any questions about these Terms of Service, please contact us:

Brand: Orchid Mountain
Email: gopikanani9@gmail.com
Website: https://orchidmountain.in
 

We aim to respond to customer enquiries as promptly as reasonably possible.

Thank you for being part of Orchid Mountain. We believe in thoughtful design, comfortable clothing, and a more mindful approach to fashion.