FAQ

SHIPPING & DELIVERY

Q: Do you ship across India?
Yes, we ship across India. Shipping timelines typically range from 3–7 business days, depending on your location.

Q: How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS.

Q: Do you offer international shipping?
Currently, we ship within India. For international orders, please reach out to us directly.

ORDERS & PAYMENTS

Q: What payment methods do you accept?
We accept all major credit cards, debit cards, UPI, and net banking.

Q: Can I modify or cancel my order?
Orders can be modified or cancelled within a 12-hour window after placing them. Please contact us as soon as possible.

SIZING & FIT

Q: Do your garments have a relaxed fit?
Most Orchid Mountain pieces are designed with comfort in mind and feature relaxed, easy silhouettes.

PRODUCT & FABRIC

Q: What fabric do you use?
Our garments are crafted using bamboo cotton and bamboo silk — breathable, soft, and ideal for warm climates.

Q: What is hand block printing?
Hand block printing is a traditional technique where patterns are stamped onto fabric using carved wooden blocks.

Q: Will the color fade over time?
Since we use natural dyes, slight fading over time is normal and adds to the garment’s unique character.

CARE INSTRUCTIONS

Q: How should I care for my garment?
We recommend gentle hand washing in cold water with mild detergent and drying in the shade to preserve the fabric and print.

Q: Can I machine wash the garments?
If needed, use a gentle cycle in cold water. However, hand washing is always recommended for longevity.

RETURNS & EXCHANGESRETURNS & EXCHANGES