Refund policy

Return and Exchange Policy

At Orchid Mountain, we want to ensure you're satisfied with your purchase. However, we have a strict no-refund policy. All sales are final.

Size Exchange Policy

If you need to exchange an item for a different size, you can do so within 14 days of receiving your order. To qualify for an exchange:

- The item must be in its original condition with all tags attached.
- The item must not have been worn, washed, or altered.
- You must provide a valid proof of purchase.

To initiate an exchange, please contact our customer service team at aakashbmody1@gmail.com within 14 days of receiving your order. We will provide a return shipping label and instructions on how to proceed.

Important Notes

- Exchanges are only allowed for a different size of the same item.
- Exchanges are subject to availability of the requested size.
- If the requested size is not available, we will issue a store credit for the full amount.
- Store credits are valid for 6 months from the date of issue.

Please note that shipping costs for exchanges are the responsibility of the customer. We recommend using a trackable shipping method and keeping a record of your return tracking number, as we are not responsible for lost or misdirected packages.

By shopping at Orchid Mountain, you acknowledge that you have read, understood, and agree to our return and exchange policy.